Connectivity Issues

Incident Report for Screeners

Resolved

This is resolved.

Posted Oct 08, 2020 - 11:55 PDT

Monitoring

Our engineering team has deployed a fix which has restored all features and functionality of Screeners.

They are continuing to monitor the service to prevent any further interruptions.

Posted Oct 08, 2020 - 09:55 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 08, 2020 - 05:38 PDT

Identified

Screeners is inaccessible due to an upstream service provider experiencing connectivity issues when attempting to access our services. Our engineers are currently working on solutions to restore uninterrupted access.

Posted Oct 08, 2020 - 04:38 PDT

This incident affected: Screeners App (Web Application, SafeStream, File Ingest) and tvOS App.