Video Files Not Playing

Incident Report for Screeners

Resolved

We have put in place measures to ensure that this playback error does not recur.

Posted Mar 20, 2020 - 14:23 PDT

Monitoring

We can confirm that video files are now playing back normally. Users had encountered errors which prevented playback from approximately 12:15pm PT to 12:25pm PT. We are currently monitoring all systems to ensure uninterrupted functionality.

Posted Mar 20, 2020 - 12:27 PDT

Investigating

We are currently investigating reports that users are receiving errors when playing video files.

Posted Mar 20, 2020 - 12:19 PDT

This incident affected: Screeners App (SafeStream).